Regulations

GENERAL TERMS AND CONDITIONS OF USE OF WEBSITE www.poznanflorist.pl
  1. Poznań Florist lets you send quality flowers and sweets for any occasion in Poznań city (Poland) in 24 hours guaranteeing high quality and given delivery date.    
  2. The price of flowers and gifts includes delivery costs. All prices of flowers, sweets and services contain taxes (VAT).
  3. The customer takes full responsibility that the recipient delivery information is complete and correct, and if there is a delay in the delivery due to incorrect or incomplete information provided by the customer, the order will not be refunded. Deliveries to hospitals, hotels, large companies, banks are fulfilled to a reception desk or secretary's office.
  4. All orders placed in Poznan Florist are binding. The order will be processed and recognized as binding since its confirmation. Poznan Florist sends an electonic receipt which is the acknowledgement of reception of the order with all its details. Orders may include all products available in Poznan Florist offer. Products from Category "Gifts" can be delivered only with the flowers.
  5. If Poznań Florist is not able to deliver the order, it will give back the whole amount of money. In case of paying with the creditcard, money transefr on the bank account the money will be given back directly to the customer's bank account.
  6. PoznanFlorist is not responsible for delay or lack of the delivery caused by wrong recipient's data or negative authorization of the sender's Credit Card payment.
DELIVERY TERMS
Same day delivery
If you order before 9:00 am (monday - friday), the flowers can be delivered on the same day after 2 p.m.

Delivering flowers on Saturday and Sunday
Orders with the guaranteed delivery date on Saturday and Sunday are accepted before 9 p.m. on Friday.
 
Flowers are delivered on working days between 8 am-9 pm and on Saturday and Sunday between 9 am-7 pm.
  • PoznanFlorist does NOT guarantee delivery on Saturday and Sunday, if the order is made after the given deadline. The orders taken after the deadline will be delivered as soon as possible. An alternative delivery date is requested.
  • We do not guarantee the hours of delivery, but we will do our utmost to meet your delivery time request. 
  • We are not able to guarantee the delivery time in the days, such as: Valentine's Day, Women's Day and Mother's Day. 
  • Funeral flowers have to be ordered one day prior delivery.
  • The exact hours are only guaranteed for weddings and funerals.
COMPLAINTS
PoznanFlorist guarantees freshness of cut flowers for 3 days. They exist much longer when you take care of them properly. Accepting the delivery means that the product is in expected quality.
The recipient defines the quality and feshness of the product in acknowledgement form. If you are not completely satisfied with your gift bouquet or its delivery, please contact us by e-mail biuro@poznanflorist in 14 days after the delivery date.

We try to fulfill the orders according to the customer's request, so when a problem occurs we make every effort to fix it. Each complaint is carefully analised. After explaining the problem, PoznanFlorist offer a compensation for the mistake.

PAYMENT METHODS
* Credit Card: Visa, MasterCard, American Express, DinersClub, JCB.
* Money Transfer on the bank account and postal order to the company address:
   FLORIMA ul. Lwa 17 a/3,  61-244 Poznań
   mbank 23 1140 2004 0000 3402 7470 1328
   SWIFT: BREXPLPWMBK  


* Paying from Inteligo - great way for paying on-line, which enables you making
   secure, fast, no-provision transactions from your Inteligo account.
* mTRANSFER - easy way to pay in the Internet with the usage of mBank account.
* MultiTransfer - easy way to pay in the Internet with the usage of MultiBank
   bank account.
* Paying from Nordea - fast, safe and easy way to pay for products and services
   in the Internet.
* Transfer24 BZWBK - it enables the customers paying directly from their bank
   account.
* Bank transfer from BPH - payment directly from BPH bank account.
* ING Bank Slaski - fast and reliable bank transfer from ING Account.
* Moneybookers - enables any business or consumer with an email address
   to securely and cost-effectively send and receive payments online - in real-time.
* Pekao24Transfer - easy way to pay in the Internet with the usage of MultiBank
   Eurokonto.
* Moneybookers - instant payments without providing credit card number each
   time you want to purchase goods and services online.
* PayPal - instant payments without revealing your credit or debit card number.

PoznanFlorist is the flower-shop where you can directly place Your order in every moment.
I booked from Italy and I had no problem. My girlfriend was happily surprised by the beauty of flowers. Recommended
Security guarantee Gwarancja bezpieczeństwa